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Jackpot Prize Giveaway at Interchange 2016

INVICTA SOFTWARE is a bronze level sponsor at Interchange 2016. We’re looking forward to connecting with the entire LANDESK community and our customers using INVICTADesk for LANDESK. It’s going to be a packed week filled with inspiring keynotes, technical deep-dives, tons of best practices and revealing product roadmaps. The team at INVICTA is particularly excited […]

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74 Must-Follow ITSM Twitter Accounts

For over twenty five years I’ve been an executive in the Information Technology and Service Management space. I’ve seen things change. A lot. Staying informed of industry trends, product innovation, and changing customer needs is key as a CEO of a thriving global ITSM software company. One of the ways I stay up to speed […]

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Enterprise IT and Shelfware

Shelfware is IT industry slang for computer software that an organization buys because of a perceived need, gap, or demand but never uses; hence, it sits on a shelf. A recent four year study revealed that computers in offices worldwide, on average, have around $259 of unused, unneeded, or unnecessary software installed. Yikes. That’s a […]

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Funny, Weird, and Downright Crazy Stories From the Help Desk

Some days, working in the IT service management field requires an extra dose of patience. While a majority of our time is spent supporting easy going users who are sincerely grateful, every once in awhile we’re bound to have a day when customers are annoyingly clueless, unnecessarily demanding, and downright difficult. On those days, nothing […]

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The 5 Best ITSM Conferences to Attend in 2016

There are literally thousands of IT focused events every year. As an IT Service Management professional, it can be hard to know which conferences are worth your limited time and budget. Need to stay on top of emerging technology and trends? Want to get a read on what all of your customers are talking about? […]

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