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INVICTADesk™ is a leading service desk software solution that can be deployed on-premise or in the cloud. INVICTADesk™ supports heterogeneous environments, delivering superior service from a single, console. It’s affordability, ease-of-use, quick installation, and tight integration with industry leading endpoint management, business intelligence, and password management offerings make it the optimal choice for organizations of all sizes.

INVICTADesk
forIvanti (LANDESK)Read more on Ivanti website

INVICTADesk
forMicrosoft SCCM

INVICTADesk
forMandriva

Why InvictaDesk™

POWERFUL REPORTING

Tracking the right metrics is simple with INVICTADesk™. Our standard reporting and analytics features numerous canned reports based on those most commonly used. Plus, with the ability to export CSV or through our integration with Ivanti Xtraction®, more extensive reporting can be obtained.

ACCESSIBLE ANYWHERE

With its dynamic, web-browser interface that automatically adapts to devices, access it from any computer, smart phone, or handheld with just an internet connection.

QUICK PROBLEM INDICATOR

Tags on tickets provide a powerful, quick visual representation of Problem areas in your operation right on your dashboard. Far more versatile than the linear capabilities of Category based approach, Tags are the only feature offering multiple analysis for causation tracing.

Other Features
  • Remarkably Affordable
  • Rapid Configuration and Deployment
  • Intuitive Easy-to-use interface
  • Extensive documentation
  • Powerful Out of the Box Capabilities
  • Industry Leading Product Integrations
  • World Class Global Product Support
  • Simply Powerful!
  • Incident, Service Request and Event Management, Change Planning, Approval Workflows, Knowledge Management, CSAT Surveys, Reporting

Features

Incident creation and tracking
Tag Cloud with true Tag based multiple category reporting.
AD integration with authentication
Fully configurable dashboard
To Do Scheduler and calendaring
Manage tickets through any smartphone
Service request with definable service tags and assignable automatic SLA’s
Define workflow to ITIL 3 framework or fully customizable workflow
Role based and group level access control
Incident logging via email
Flexible, Out of the box Reporting with top 10 reports
Fully definable SLA’s by asset with time targets
Customer Self Service Portal