Loading...

Clearly Focused On Simplifying ITSM

Fully pre-configured integration in to system management tools
for centrally managed IT.

Solutions

Power & simplicity in one quick-start help desk solution

INVICTADesk™ is a Service Desk solution, built on the ITIL 3 framework with integration into asset and systems management.

The INVICTADesk™ console can be used on any device from Computer to PAD or Smart Phone.

Eliminate the #1 source of service desk calls – the forgotten password

INVICTAPass™ is a fully integrated add-on to INVICTAPass™, which is simple and quick to install and use.

The self service password reset removes the burden of password reset requests through the support desk, by empowering end users to reset their own quickly and securely.

Features

Ticket logging and tracking

Manage and track Incidents, Service Requests, Change Tickets, Events with progress Audit Log. Log and respond to tickets via email.

AD, SSO, AzureAD, integration with authentication

Get your users from any source with seamless authentication. Automatic background sync keeps data in-sync.

Many more features

SLA management with email and SMS (needs subscription) alerts. Get your ToDo feed in Outlook. Get started with ITIL.

Tag Cloud : visual Problem Indicator

Tag based multiple category reporting with drill downs provide a snapshot of problem areas right on the dashboard.

Powerful Workflows

Initiate workflow approvals from open tickets or launch workflow on a Service Item automatically.

Manage through any smartphone PDA

Self-adjusting web console adapts to most smart devices including PDAs.

INVICTADesk
forIvanti (LANDESK)Read more on Ivanti website

INVICTADesk
forMicrosoft SCCM

INVICTADesk
forMandriva

Features

Secure Self-Service
Several Reports
AD Integration
Automated prompts to Register

Technology Partners

Channel Partners