Fully pre-configured integration in to system management tools
for centrally managed IT.
INVICTADesk™ is a Service Desk solution, built on the ITIL 3 framework with integration into asset and systems management.
The INVICTADesk™ console can be used on any device from Computer to PAD or Smart Phone.
The self service password reset removes the burden of password reset requests through the support desk, by empowering end users to reset their own quickly and securely.
Manage and track Incidents, Service Requests, Change Tickets, Events with progress Audit Log. Log and respond to tickets via email.
Get your users from any source with seamless authentication. Automatic background sync keeps data in-sync.
SLA management with email and SMS (needs subscription) alerts. Get your ToDo feed in Outlook. Get started with ITIL.
Tag based multiple category reporting with drill downs provide a snapshot of problem areas right on the dashboard.
Initiate workflow approvals from open tickets or launch workflow on a Service Item automatically.
Self-adjusting web console adapts to most smart devices including PDAs.