Clearly Focused On Simplifying ITSM

Fully pre-configured integration in to system management tools
for centrally managed IT.


Power & simplicity in one quick-start help desk solution

INVICTADesk™ is a Service Desk solution, built on the ITIL 3 framework with integration into asset and systems management.

The INVICTADesk™ console can be used on any device from Computer to PAD or Smart Phone.

Eliminate the #1 source of service desk calls – the forgotten password


The self service password reset removes the burden of password reset requests through the support desk, by empowering end users to reset their own quickly and securely.

Easily manage large-scale infrastructure monitoring from a single pane of glass


Monitor the availability and performance of your on-premise, cloud, or hybrid infrastructure and keep your team informed via your medium of choice.


Ticket logging and tracking

Manage and track Incidents, Service Requests, Change Tickets, Events with progress Audit Log. Log and respond to tickets via email.

AD, SSO, AzureAD, integration with authentication

Get your users from any source with seamless authentication. Automatic background sync keeps data in-sync.

Many more features

SLA management with email and SMS (needs subscription) alerts. Get your ToDo feed in Outlook. Get started with ITIL.

Tag Cloud : visual Problem Indicator

Tag based multiple category reporting with drill downs provide a snapshot of problem areas right on the dashboard.

Powerful Workflows

Initiate workflow approvals from open tickets or launch workflow on a Service Item automatically.

Manage through any smartphone PDA

Self-adjusting web console adapts to most smart devices including PDAs.

forIvanti (LANDESK)Read more on Ivanti website

forHCL BigFix

forMicrosoft SCCM


Secure Self-Service
Several Reports
AD Integration
Automated prompts to Register

Powered by GroundWork Monitor Enterprises

Simplifying IT Monitoring

GroundWork Monitor Enterprise® is a powerful IT monitoring software for physical, virtual, and cloud-based infrastructures.

GroundWork is a unified monitoring system bridging enterprise on-premise and cloud-scale monitoring and analytics. With GroundWork, you can collect and analyze all your performance and operational data from a single platform.

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